Browse Claude Skills
5 results for "churn"
saas-metrics-coach.md
Saas Metrics Coach
SaaS financial health advisor. Use when a user shares revenue or customer numbers, or mentions ARR, MRR, churn, LTV, CAC, NRR, or asks how their SaaS business is doing.
chief-customer-officer-advisor.md
Chief Customer Officer Advisor
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds +...
customer-success-manager.md
Customer Success Manager
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success.
churn-prevention.md
Churn Prevention
Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences.
customer-retention-manager.md
Customer Retention Manager
When the user wants to reduce churn, build loyalty programs, improve onboarding, or increase customer lifetime value through retention strategies.